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Hollow Tree Ventures parenting humor
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I hate Lifetouch photography - part 3

I really, really wasn't going to acknowledge the existence of Lifetouch ever again after dedicating two whole previous posts to how much I hate them. But then I checked my email this morning, and I thought you'd like to hear this.

No, I didn't get a response from Customer Service - let's not be crazy, here. That would require them to actually formulate an answer, learn how to operate their computers, AND compose a real message that isn't one of their "we'd love to help you but unfortunately we won't" stock emails. Instead I got an email from my son's teacher.  She said:
Some of you did NOT receive the correct packet, others of you received pictures you did not order.  We have contacted LifeTouch and they have said that parents who received the wrong packet need to call the company in order to correct the mistake.
First of all, good luck, Other Parents. I think we all know where that's  going. Second of all, I must admit to feeling some slight relief that I'm not (entirely) crazy. After so much ranting about something as minor (in the grand scheme of things) as $32 worth of photographs, I was starting to think maybe it was all in my head, that maybe there was something wrong with me that I couldn't figure something out that should be so simple. Or that I was (gasp) overreacting. Thank goodness THAT'S not the case! But then came the best part:
LifeTouch has agreed that you may keep them free of charge. I apologize for any inconvenience this has caused, and want you to know I am considering other options for our future photography needs.
Ha! Take that, Lifetouch Gnomes! Your days are numbered.



***By way of update, our school system no longer uses Lifetouch because, apparently, I'm not the only person who hates them. We have an arrangement with a new photography company, which I'm hoping you won't hear all about in a future series of angry internet rants.

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